Frequently Asked Questions2023-07-25T10:51:29-04:00

Frequently Asked Questions

The following are answers to the questions we receive at Central Portfolio Control the most often from our consumers.

What is Central Portfolio Control?2021-04-08T14:52:09-04:00

Central Portfolio Control is a full-service and nationally licensed collection agency located in Minnetonka, Minnesota. We are a consumer-focused organization that manages accounts on behalf of our creditor partners. Founded in 1998, CPC takes an empathetic approach to recovering accounts and works with consumers to resolve account balances. We care about our consumers and want to find amicable solutions that allow them to return to financial health. For more information about our company and the professional services we provide, please visit the Central Portfolio Control YouTube channel.

Is Central Portfolio Control a Scam?2022-08-02T09:48:14-04:00

No, Central Portfolio Control is not a scam. We are a nationally licensed collection agency that works on behalf of our creditor partners to manage accounts and recover delinquent debts. If you have received a phone call from us, it is our attempt to reach you regarding your account. Due to rules and regulations that govern the debt collection process, we are limited in the amount of information that we can leave on your voicemail. If you have received a message from us, please call us toll-free at (800) 834-2147 or email us at centralportfolio@cpcrecovery.com. We will be happy to assist you with your account.

Why Is CPC Calling Me?2022-08-08T13:43:03-04:00

If you have received a call from Central Portfolio Control (CPC), it may be in an attempt to contact you regarding an outstanding account in your name. As a third party collection agency, we work on behalf of our creditor partners to recover delinquent debts. Due to the rules and regulations that govern debt collection, we are limited in the amount of information that we can leave in a message or voicemail. We encourage you to call us during business hours and speak to one of our professional representatives. After we verify your identity, we can answer your questions, update your contact information, help you make a payment, set up a payment plan, and discuss options for resolving your account. Please call us at 1-800-834-2147 and we will be happy to help you.

How do I pay Central Portfolio Control?2022-08-02T09:46:21-04:00

Making a payment with Central Portfolio Control is easy. We offer a variety of payment methods including online, over the phone, by mail, and Western Union.

To make a secure, online payment, please visit our payment portal at cpcrecovery.com/payments. Online payments can be made using a check, debit card, or credit card. Payments made through our secure payment portal will be credited to your account within 24 hours.

A member of our team is available to help you make a payment over the phone using a check, debit card, or credit card. Please call us at (800) 834-2147 during our business hours to make a payment with a Customer Care Representative. We are available to assist you over the phone:

Monday-Thursday: 7am to 8pm (CST)
Friday: 7am to 4pm (CST)
Saturday: 9am to 12pm (CST)

Payments by mail are accepted in the form of a check or money order. Please do not mail cash. Payments made by mail will post to your account within 48 hours after it is received. Be sure to include your account number and mail your payment to:

Central Portfolio Control
10249 Yellow Circle Drive, Suite 200
Minnetonka, MN 55343

Western Union payments can be quickly applied to your account. Provide the Western Union Representative with the information below and call our Customer Care Representatives to provide the Money Transfer Control Number.

City Code: CPCMN
State Code: Minnesota

For more information on how to make a payment with CPC, please watch our YouTube video on Options for Resolving Your Account.

Whom Do I Contact if I Have a Concern or a Complaint?2022-08-02T09:45:32-04:00

The Central Portfolio Control team works hard to make each interaction a positive one for our consumers. We care about your experience with us. If you have a concern or a complaint, please contact our executive compliance team directly by either emailing us at compliance@cpcrecovery.com or calling our Compliance Team at (888) 351-0831.

What is the Phone Number and Contact Information for Central Portfolio Control?2022-08-02T09:43:40-04:00

Central Portfolio Control’s Customer Care Representatives can be reached at (800) 834-2147. We welcome the opportunity to help you. If you have questions about a statement you received, need assistance with making a payment, or would like to discuss options for your account, please feel free to contact us. Our business hours are:

Monday-Thursday: 7am to 8pm (CST)
Friday: 7am to 4pm (CST)
Saturday: 9am to 12pm (CST)

If you would like more information about our company, please visit our Who Is Central Portfolio Control? YouTube video for more information.

I’ve Heard that CPC is a Great Place to Work. How do I Apply?2021-04-08T14:19:04-04:00

It’s true! Part of what makes a career with Central Portfolio Control different is our perspective, dedication, and investment in our company culture. Our Company has a reputation as one of the best in the industry. We provide the highest quality training, solid infrastructure, and generous compensation and benefits packages that allow each of our employees the opportunity to experience success and grow as a professional. If you are goal-oriented, a great communicator, ethical, and detail-oriented, you may be a perfect fit for our unique environment! For more information and to apply online, please visit cpcrecovery.com/careers.

Is CPC a “bill collector?”2021-09-28T17:06:23-04:00

Central Portfolio Control (CPC) is a debt collector headquartered in Minnesota. We are nationally licensed and fully comply with all relevant state and federal regulations. CPC strives to resolve accounts amicably and respectfully. Sometimes referred to as “bill collectors,” we are nationally licensed debt collectors focused on the professional and respectful recovery of overdue accounts.

Does Central Portfolio Control sue?2022-08-02T09:42:41-04:00

Central Portfolio Control does not sue account holders for overdue accounts. CPC is a third party collection agency that works hard to make each interaction a positive one for our consumers. We do not provide litigation services, and creditor clients may choose to recover on overdue accounts in a variety of ways.

Who does Central Portfolio Control collect for?2022-08-02T09:42:38-04:00

Central Portfolio Control is a collection agency that employs a consumer-centric approach when assisting our creditor clients of all types. We help creditors at the local, regional, and national levels to achieve financial performance goals with minimal risk. CPC is proficient in automotive loans and leases, commercial loans, construction firms and contractors, credit card debt, equipment leasing, homeowner associations, mortgages, overdraft DDAs, retail credit card debt, and student loans. 

Will Central Portfolio Control pay for delete?2022-08-02T09:41:40-04:00

Central Portfolio Control encourages consumers to reach out to a member of our team directly to discuss our credit reporting policies. CPC is dedicated to helping our consumers in any way possible to resolve overdue accounts and often works amicably with consumers to ensure a timely resolution. You can reach our team at (800) 834-2147 during our normal business hours Monday through Thursday, 7am to 8pm central time, Friday, 7am to 4pm central time, and Saturday, 9am to 12pm central time. 

How do I remove CPC from my credit report?2022-08-02T09:42:11-04:00

Central Portfolio Control goal is to provide consumers with a positive experience while resolving accounts. As part of our commitment to consumers, we CPC works closely with each account holder to amicably resolve their account. To learn more about our credit reporting policies, call our team at (800) 834-2147 during our normal business hours Monday through Thursday, 7am to 8pm central time, Friday, 7am to 4pm central time, and Saturday, 9am to 12pm central time.

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