Frequently Asked Questions2020-05-21T12:24:24-04:00

Frequently Asked Questions

The following are answers to the questions we receive at Central Portfolio Control the most often from our consumers.

What is Central Portfolio Control?2020-05-21T11:36:58-04:00

Central Portfolio Control is a full-service and nationally licensed collection agency located in Minnetonka, Minnesota. We are a consumer-focused organization that manages accounts on behalf of our creditor partners. Founded in 1998, CPC takes an empathetic approach to recovering accounts and works with consumers to resolve account balances. We care about our consumers and want to find amicable solutions that allow them to return to financial health. For more information about our company and the professional services we provide, please visit the Central Portfolio Control YouTube channel.

Is Central Portfolio Control a Scam?2020-05-21T11:37:43-04:00

No, Central Portfolio Control is not a scam. We are a nationally licensed collection agency that works on behalf of our creditor partners to manage accounts and recover delinquent debts. If you have received a phone call from us, it is our attempt to reach you regarding your account. Due to rules and regulations that govern the debt collection process, we are limited in the amount of information that we can leave on your voicemail. If you have received a message from us, please call us toll-free at 1-800-606-6841 or email us at centralportfolio@cpcrecovery.com. We will be happy to assist you with your account.

How do I pay Central Portfolio Control?2020-05-21T11:41:22-04:00

Making a payment with Central Portfolio Control is easy. We offer a variety of payment methods including online, over the phone, by mail, and Western Union.

 To make a secure, online payment, please visit our payment portal at cpcrecovery.com/payments. Online payments can be made using a check, debit card, or credit card. Payments made through our secure payment portal will be credited to your account within 24 hours.

 A member of our team is available to help you make a payment over the phone using a check, debit card, or credit card. Please call us at 1-800-606-6841 during our business hours to make a payment with a Customer Care Representative. We are available to assist you over the phone:

Monday-Thursday 7am-8pm CT
Friday 7am-4pm CT
Saturday 9am-3pm CT

Payments by mail are accepted in the form of a check or money order. Please do not mail cash. Payments made by mail will post to your account within 48 hours after it is received. Be sure to include your account number and mail your payment to:

Central Portfolio Control
10249 Yellow Circle Drive, Suite 200
Minnetonka, MN 55343

Western Union payments can be quickly applied to your account. Provide the Western Union Representative with the information below and call our Customer Care Representatives to provide the Money Transfer Control Number.

City Code: CPCMN
State Code: Minnesota

For more information on how to make a payment with CPC, please watch our YouTube video on Options for Resolving Your Account.

Whom Do I Contact if I Have a Concern or a Complaint?2020-05-21T11:43:57-04:00

The Central Portfolio Control team works hard to make each interaction a positive one for our consumers. We care about your experience with us. If you have a concern or a complaint, please share your feedback with our compliance team through our online consumer feedback portal. You may also contact our executive compliance team directly by either emailing or calling Troy Marquis at compliance@cpcrecovery.com or (952) 388-0981.

What is the Phone Number and Contact Information for Central Portfolio Control?2020-05-21T11:45:18-04:00

Central Portfolio Control’s Customer Care Representatives can be reached at 1-800-606-6841. We welcome the opportunity to help you. If you have questions about a statement you received, need assistance with making a payment, or would like to discuss options for your account, please feel free to contact us. Our business hours are:

Monday-Thursday 7am-8pm CT
Friday 7am-4pm CT
Saturday 9am-3pm CT

If you would like more information about our company, please visit our Who Is Central Portfolio Control? YouTube video for more information.

I’ve Heard that CPC is a Great Place to Work. How do I Apply?2020-05-21T11:46:36-04:00

It’s true! Part of what makes a career with Central Portfolio Control different is our perspective, dedication, and investment in our company culture. Our Company has a reputation as one of the best in the industry. We provide the highest quality training, solid infrastructure, and generous compensation and benefits packages that allow each of our employees the opportunity to experience success and grow as a professional. If you are goal-oriented, a great communicator, ethical, and detail-oriented, you may be a perfect fit for our unique environment! For more information and to apply online, please visit cpcrecovery.com/careers.

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