Central Portfolio Control
Frequently Asked Questions

We may be trying to reach you about an outstanding account. Because of debt collection regulations, we cannot leave detailed voicemail messages. Call us during business hours so we can verify your identity and discuss options. You can also watch our YouTube video Why is CPC Calling Me?

You can resolve your account online through our secure payment portal, by phone with a representative, by mail, or through Western Union. Visit our Payments page for full instructions.

If your account is reported and you pay in full or resolve it for less than the balance owed, CPC will request deletion of our tradeline from the credit bureaus approximately 30 days after your final payment posts.

We offer consumer, commercial, medical, subrogation, and government debt collection services nationwide.

Yes. CPC is a fully licensed and accredited debt collection agency with more than 25 years of experience.

Yes. CPC partners with state and municipal agencies to provide compliant government recovery services.

We follow all federal and state laws, including FDCPA and HIPAA, and maintain SOC 2 and PCI-certified data security standards.

Yes. CPC strictly follows HIPAA privacy and security requirements when managing medical accounts.

Our representatives are trained to communicate with empathy and respect. We provide repayment options designed to help patients resolve accounts without straining provider trust.

Yes. CPC is fully licensed and bonded across the U.S. to serve healthcare providers of all sizes.

In some cases, medical accounts may be furnished to credit bureaus. When resolved, CPC requests deletion of its tradeline within approximately 30 days of the final payment.

CPC develops customized strategies for each client, focusing on professionalism and compliance. We recover delinquent B2B accounts, unpaid invoices, and creditor portfolios while protecting reputations.

Yes. CPC is fully licensed and bonded across the United States, serving businesses and financial institutions nationwide.

No. CPC provides commercial debt collection services for both small businesses and large-scale creditors. Our strategies adapt to the size and complexity of each client’s portfolio.

We work with a variety of industries including healthcare, financial services, manufacturing, service providers, and other business sectors.

Yes. CPC is a fully licensed and accredited consumer debt collection agency with more than 25 years of experience.

We offer secure online payments, phone payments with trained representatives, mail-in payments, and flexible repayment plans.

CPC follows all FDCPA guidelines, state-specific regulations, and data security protocols to ensure consumer rights are protected during the collection process.

In some cases, accounts may be reported. When resolved, CPC requests deletion of its tradeline within approximately 30 days of final payment.

Subrogation collections involve recovering money on behalf of a party (such as an insurer) that has paid a claim or assumed another’s financial responsibility.

CPC works with insurers, businesses, and financial institutions to develop tailored strategies that prioritize compliance, fairness, and professional communication.

Yes. With offices in Minnetonka, Clearwater, and Nashville, CPC is fully licensed and bonded to serve clients across the United States.

CPC supports insurance companies, healthcare providers, financial institutions, and commercial businesses in recovering balances tied to subrogation cases.

Government debt collection services involve recovering funds owed to public-sector agencies, such as unpaid fines, fees, or financial obligations. CPC delivers these services under strict compliance and reporting requirements.

Yes. CPC partners with state, local, and public-sector agencies nationwide, offering recovery solutions that align with contract-specific requirements

Yes. CPC is fully licensed and bonded to operate nationwide and follows federal, state, and agency-specific regulations.

CPC has served as a subcontractor to the U.S. Department of Education under Contract Number EDFSA1400015 and maintains GSA schedule eligibility for government clients.

You can call us at 800-834-2147, email [email protected], or visit our Minnetonka headquarters.

Our headquarters are located at 10249 Yellow Circle Drive, Suite 200, Minnetonka, MN 55343.

CPC may be contacting you about an account. Because of federal regulations, we cannot leave detailed voicemail messages. Call us back so we can verify your identity.

You can reach our compliance team directly at [email protected] or call 888-351-0831.