The state Rosenthal Fair Debt Collection Practices Act, and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.
“You may request records showing the following: (1) that your current creditor has the right to seek collection of the debt; (2) the debt balance, including an explanation of any interest charges and additional fees; (3) the date of default or the date of the last payment; (4) the name of the charge-off creditor and the account number associated with the debt; (5) the name and last known address of the debtor as it appeared in the charge-off creditor’s or debt buyer’s records prior to the sale of the debt, as appropriate; and (6) the names of all persons or entities that have purchased the debt. You may also request from us a copy of the contract or other document evidencing your agreement to the debt. A request for these records may be addressed to: 10249 Yellow Circle Drive, Suite 200 Minnetonka MN 55343.”
You have the right to know what personal information is being collected about you, to know if your personal information is sold or disclosed and to whom, to say no to the sale of personal information, to access your personal information, and to equal service and price. Federal and state laws prohibit us from disclosing information about your debt to third parties. Personal information is collected solely for the purpose of debt recovery and remains part of our records until we determine the information is no longer needed, or as otherwise required by law. We do not sell or share your personal information and we do not provide services or products to consumers that would involve consumer pricing.
We may collect the following categories of Personal Information:
- Identifying Information;
- Personal Information categories listed in California Customer Records Statute;
- Protected classification characteristics under California or Federal law;
- Internet or other electronic network activity information;
- Professional or employment-related information;
- Non-public education information (per the Family Educational Rights and Privacy Act;
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COAG.GOV/CAR
COLORADO OFFICE LOCATION: Colorado Manager, Inc. 8690 WOLFF CT STE 110 WESTMINSTER, CO 80031
A CONSUMER HAS THE RIGHT TO REQUEST IN WRITING THAT A DEBT COLLECTOR OR COLLECTION AGENCY CEASE FURTHER COMMUNICATIONS WITH THE CONSUMER. A WRITTEN REQUEST TO CEASE COMMUNICATION WILL NOT PROHIBIT THE DEBT COLLECTOR OR COLLECTION AGENCY FROM TAKING ANY OTHER ACTION AUTHORIZED BY LAW TO COLLECT THE DEBT.
NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT COLLECTOR.
IF YOU WISH TO DISCUSS THIS MATTER, PLEASE CALL US DIRECT, BETWEEN THE HOURS OF 8 A.M. AND 8 P.M. CST, AT (800) 280-1565. MASSACHUSETTS RESIDENT OFFICE ADDRESS IS: 49 WINTER STREET WEYMOUTH MA 02188 WITH OFFICE HOURS: 9-5 M-THU.
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE.
Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to: the use or threat of violence; the use of obscene or profane language; and repeated phone calls made with the intent to annoy, abuse, or harass.
If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt: 1) Supplemental security income (SSI); 2) Social Security; 3) Public assistance (welfare); 4) Spousal support, maintenance (alimony) or child support; 5) Unemployment benefits; 6) Disability benefits; 7) Workers’ compensation benefits; 8) Public or private pensions; 9) Veterans’ benefits; 10) Federal student loans, federal student grants, and federal work study funds; and 11) Ninety percent of your wages or salary earned in the last sixty days.
NEW YORK CITY
You may request communications from us in an alternative, reasonably accommodatable format selected by us such as larger print. You may call 1-800-834-2147 to make such a request. The New York City Department of Consumer and Worker Protection (“Department”) requires us to document your preferred language. Please contact us at 1-800-834-2147 to provide us with your preferred language. Please note, Central Portfolio Control does offer a real-time voice interpreter service upon request for voice calls during business hours.
For your convenience the New York City Department of Consumer Affairs offers a translation and description of commonly-used debt collection terms in multiple languages on the Department’s website. https://www1.nyc.gov/site/dca/consumers/Glossary-of-Common-Debt-Collection-Terms.page
This collection agency is licensed by the New York City Department of Consumer Affairs. The license number is 1136583.
North Carolina Department of Insurance company number: 119500435
This collection agency is licensed by the Collection Service Board of the State Department of Commerce and Insurance.
- Notice of Debtor’s Rights.
Washington law requires that the first written notice to a debtor involving medical debt must include “a statement that informs the debtor of the debtor’s right to request the original account number or redacted original account number assigned to the debt, the date of the last payment, and an itemized statement as provided in (b) of this subsection (28).” Wash. Rev. Code § 19.16.250(28)(a) (emphasis added). Section (b) provides that upon written or oral request by the debtor for more information than is contained in a general balance due letter, the licensee must provide “an itemized statement free of charge.” Id. at (b). Unless and until the licensee provides the itemized statement, the licensee must cease all collection efforts. Id.
The itemized statement must include:
(A) The name and address of the medical creditor;
(B) The date, dates, or date range of service;
(C) The health care services provided to the patient as indicated by the health care provider in a statement provided to the licensee;
(D) The amount of principal for any medical debt or debts incurred;
(E) Any adjustment to the bill, such as negotiated insurance rates or other discounts;
(F) The amount of any payments received, whether from the patient or any other party;
(G) Any interest or fees; and
(H) Whether the patient was found eligible for charity care or other reductions and, if so, the amount due after all charity care and other reductions have been applied to the itemized statement;
Wash. Rev. Code § 19.16.250(28)(b)(i)(A)-(H).
- Notice of Eligibility for Charity Care.
Washington law also provides that if the claim involves hospital debt, the first written notice to the debtor must include “a notice that the debtor may be eligible for charity care from the hospital, together with the contact information for the hospital. Wash. Rev. Code § 19.16.250(29)(a) (emphasis added).