Our Professional and Compliant Services

Central Portfolio Control is a professional debt collection agency that employs a consumer-centric approach when assisting our clients with recovering distressed accounts. We help creditors at the local, regional, and national levels to achieve financial performance goals with little-to-no risk. Our team understands the importance of protecting our clients’ brands and engages customers with a compassionate yet strategic approach to collections.

Central Portfolio Control provides regular training for our representatives and deploys the latest technologies to monitor our team’s approach, making sure that communications are in a respectful and compliant manner. CPC’s blend of technology and exceptional customer service helps our partners to maximize resources, minimize risk, and improve financial performance.

Credit Product & Industry Experience

CPC has decades of experience recovering accounts that originated in different ways. We understand the nuances of working with different consumers and helping to find amicable solutions by understanding the consumer’s point of view.

Areas of Expertise

Automotive Loans & Leases

We understand the evolving landscape of automotive lending. The regulations surrounding auto loans & leases are complex and require special knowledge and understanding during the debt collection process. Central Portfolio Control provides streamlined recovery services that help automotive creditors recover funds from distressed loans and leases. We represent auto lenders at all stages in the recovery process from early-out programs through late-stage deficiency efforts.

Commercial Loans

Recovering funds from small businesses and their owners is a complicated process. Central Portfolio Control has decades of experience in helping small businesses satisfy their financial obligations without putting them out of business. Our knowledgeable team, combined with our proprietary tools, enable CPC to achieve optimal results without unnecessary compliance risks. Compromised relationships and tarnished reputations can be costly and result in lost business. Our team’s respectful communication with business owners helps to preserve relationships. We have the expertise to respectfully help business owners to establish a payment plan and resolve account obligations.

Federal Government Services

Robust training programs support our workforce’s ability to achieve the federal government’s focus on superior Customer Experience (CX). Central Portfolio Control offers federal agencies and prime contractors 13 years of proven experience as a Small Business subcontractor on one of the Federal Government’s largest and most complex financial service contracts, the U.S. Department of Education’s defaulted student loan collection contract servicing more than $200 billion in delinquent loans.

Traditional & Retail Credit Card

Central Portfolio Control works with financial institutions and creditors to collect and recover funds from distressed credit card portfolios. We have a deep understanding of the Fair Debt Collection Practices Act (FDCPA) and other rules and regulations that surround the receivables industry. Our extensive knowledge of credit card collections enables us to outperform our competitors and helps to maximize the value of our client partner’s account portfolios. Through our specialized workflow processes, we approach the collection of past due accounts in a compliant manner to assist clients throughout the entire account lifecycle.

State & Local Contracts

Central Portfolio Control’s extensive experience, combined with our compliant, data-driven systems, gives us the authority to operate on large, complex projects with stringent Service Level Agreements (SLA) like government contracts. Our long-term relationships are based on consistent performance, minimal risk, planned growth, integrity, and “doing the right thing all the time,” which allows us to formulate a strategy that exceeds expectations, not just meet them.

Healthcare Services | Revenue Cycle Management

Healthcare Services and Revenue Cycle Management require a unique expertise. Central Portfolio Control’s executive staff has extensive expertise in the comprehensive end-to-end management of all specialized healthcare services. Utilizing the latest analytics and compliant collection techniques, CPC maximizes reimbursement for clients in the healthcare services and revenue cycle management industry.

Mortgages

Mortgages are a unique portfolio and require special knowledge during the recovery process. Compliance is critical during each step in the process. Our team has expertise in the stringent requirements of recovery documentation and procedures, including the management of foreclosure, repossession, and deficiency collection processes. We understand that mortgages may default for several reasons and take a compassionate approach to recovering these distinctive accounts receivable.

FinTech

Digitally-originated lending has become more popular over the last few years and comes with unique challenges for creditors and debt buyers. Central Portfolio Control helps fintech lenders understand the obstacles they will encounter along the way and how they can adjust pre-charge-off behaviors to maximize the value of portfolios in the resale market.

Medical

Ever evolving regulations require compliant, trustworthy collection services. Central Portfolio Control has extensive experience servicing overdue medical debt portfolios and trains our staff on all updated rules and regulations regarding medical debt. Central Portfolio Control’s consumer-focused organization is committed to partnering with consumers and clients to help account holders fulfill financial obligations while returning to financial and physical health.

Student Loans

Private student loans are vastly different from federal student loans. The responsibility of loan repayment can be overwhelming and lead some consumers to fall behind in payments. Recovery of private student loans requires special knowledge of the private loan default and delinquency system. CPC has 13 years of proven experience as a Small Business subcontractor on one of the Federal Government’s largest and most complex financial service contracts, the U.S. Department of Education’s defaulted student loan collection contract. We understand the intricacies of compliance which include specific documentation and stringent adherence to policies, procedures, and laws. The Central Portfolio Control team has the experience to manage the many unique challenges of this process to optimize recovery efforts.