We can resolve
this together!
We can resolve this together!
If we contacted you, there may be an account in your name. Our goal is to work with you respectfully, verify your identity, and find a repayment plan that works for your situation.
Why consumers work with us
Flexible repayment options that fit your budget
Representatives who listen and explain your choices
Clear answers to common debt collection questions
Live Reviews:
Recently my wife became aware of some medical bills of hers that had gone to collections. We decided to make a payment on these bills. I called the company and was connected with Natasha Hooks. Miss Hooks was amazing. She found that we had multiple accounts we were responsible for and helped lower the total payment to a figure we could pay. Miss Hooks was fantastic, she was friendly and engaging. She made me feel like even though I was dealing with a collection agency that she was on my side and found a way to lower the payment to something that both sides could accept. Kudos to Miss Hooks and to your company. I should mention that I asked to speak to a manager and was accidentally disconnected twice before I could speak to someone but I persevered to reach management to shine a light on how nice and easy it was when she helped me with my payment.
LJHERIN HOUGHTON was amazing. he got me all set up. he was kind, friendly and professional. he answered all of my MANY questions and was super pleasant the entire time :)
LJ Herin was so helpful when I called. I was surprised at how professional and helpful he was. Realizing we had a bill we hadn't paid was not fun...speaking to this young man and getting professional responses to my questions reminded me that this process doesn't have to be anything other than that!
DAN HUGHS was incredibly helpful, friendly, professional, and resourceful. After enrolling in a school program, I changed my mind and thought I went through the proper channels to successfully unenroll. Fast forward, I discovered the loan had NOT been cancelled or returned and as that loan interest continued to grow, my almost perfect credit score continued to decline. 😱
🦸♂️ Dan did all he could to drastically reduce my settlement amount. Based on the information I provided he was able to negotiate a much lower payment than typical. He was a GREAT intermediary - he listened to my whole story to make sure he thoroughly understood and then after, he relayed their information to me in a clear and informative manner.
Attention to detail is BEYOND a requirement in his industry and if there were 5 more stars above this text box, I would give HIM a PERFECT 10.
⭐️🌟⭐️🌟⭐️🌟⭐️🌟⭐️🌟
🦸♂️ Dan did all he could to drastically reduce my settlement amount. Based on the information I provided he was able to negotiate a much lower payment than typical. He was a GREAT intermediary - he listened to my whole story to make sure he thoroughly understood and then after, he relayed their information to me in a clear and informative manner.
Attention to detail is BEYOND a requirement in his industry and if there were 5 more stars above this text box, I would give HIM a PERFECT 10.
⭐️🌟⭐️🌟⭐️🌟⭐️🌟⭐️🌟
DARIEL SEWELL was friendly and helpful. Explained everything and walked me through it all. Helped set up my payments and made sure they were accommodating to my needs to repay. Very well mannered. Thank you
I just wanna give a shout out to Tracy for helping me get through this process today! She was patient, kind, and help me learn some new information that I would’ve never known. Thanks again, Tracy!
I worked with Greg S. who handled my call - he was patient and efficient. He took the time to listen and helped resolve my issue smoothly. Excellent customer service experience.
Ryan Hansen was professional, compassionate, straightforward, and easy to talk to. He explained everything clearly and treated me with respect the whole way through. What could have been a stressful call actually ended with us laughing, which says a lot about how caring and approachable he is. Thanks again for all the help Ryan!
Mr. Greg Stolz,
Was the best and most wise representative from your division.He answered all my questions with consideration and was very attentive to all my needs. You guys have an awesome scholar and a gentleman working in your organization.
My name is Tony Scott and I approve this message a thousand times over! Good luck to you buddy! 🙂
Was the best and most wise representative from your division.He answered all my questions with consideration and was very attentive to all my needs. You guys have an awesome scholar and a gentleman working in your organization.
My name is Tony Scott and I approve this message a thousand times over! Good luck to you buddy! 🙂
Juan Soto is the person who helped me with my account. At first he was very helpful and attentive. I had a debt owed to an apartment complex in another state and was able to settle, which he helped me with. However, I couldn't log into the portal for central portfolio control and due to this, couldn't view the letter stating that I paid the debt. I told Juan that the portal wouldn't let me log in and he said they would send a physical letter in the mail. That was two weeks ago. I have been in the process of applying for an apartment in Utah and this letter is the only thing I am waiting on currently to complete my application. I called him this morning because I have yet to receive the letter. Turns out, Juan never sent a physical letter in the mail. This is extremely frustrating because I was told a physical letter would be sent due to the fact that I couldn't view the letter in their portal and due to the fact that I am in the process of applying for an apartment and need this letter to show I don't owe any money. Furthermore, he keeps telling me that I must have done something wrong and that's why their portal won't allow me to log in. I followed his directions for logging in and the portal itself displayed a message saying I have to contact the administrator because logging in to the account is not allowed. I told Juan this, but he just kept saying I did something wrong. I tried resetting my password, used the username they gave me, nothing is getting me logged in to view this letter. On top of that, Juan says that the system shows him that I have already viewed the letter and have successfully logged in and I told him that if I had seen the letter, I wouldn't still be calling asking for the letter. I asked to speak with someone else, but he wouldn't let me. I'm not sure why getting a confirmation that I have settled this debt is so difficult but I am extremely disappointed with how things are being handled and extremely disappointed that I am being blamed and that a physical letter was never sent when it's been 2 weeks.
I spoke with Jeff Akins and he was lovely! Most debt calls really terrify me and he was amazing putting together a plan with me to get a good set up going without the extra hassle! One of the better of these companies for sure!
I was helped by Jennifer over the phone, and she was absolutely wonderful. She was patient, kind, and really took the time to listen to my concerns. Jennifer explained everything clearly and made sure I felt comfortable with the process before moving forward. She went above and beyond to resolve my issue quickly and professionally.
It’s rare to come across such excellent customer service—Jennifer truly made the experience easy and stress-free. I’m very grateful for her help!
It’s rare to come across such excellent customer service—Jennifer truly made the experience easy and stress-free. I’m very grateful for her help!
Ljherin Houghton was my representative and he was INCREDIBLE! He went to bat for me with the original credit to help me get a more manageable payment. He was so professional and caring and I thoroughly enjoyed my time speaking with him. I'm so glad this company hires people who care about your situation more than the bottom dollar. Well done Ljherin!
Very pleasant to talk to Ms. Katrina. She was very understanding and willing to work with me in any way she could.
John Markle was very helpful and i really appreciate the service he provided
Dan Hughes did an amazing job with helping me setup what I need. Excellent customer service provider.
I had an excellent experience with Dan Hughes while making a payment. He was absolutely amazing, very eager to help.
Thank you Dan, for all your help and support!
Thank you Dan, for all your help and support!
I had a pleasant encounter with Jeff Akins resolving my debt issue and I feel much better. He is very patient and flexible with options to help settle your debts or problems. Call them they are the best .
Ryan Hanson reached out to me about an account that he was working on and at first I was very defensive but after speaking with him it became clear that he was there to help me. We had a few conversations and finally settled on a plan that worked best for everyone.
If they reach out to you about a debt, you really should at least give them an opportunity to go over your options. Ryan treated me like a person not just an account number.
If they reach out to you about a debt, you really should at least give them an opportunity to go over your options. Ryan treated me like a person not just an account number.
Had a fantastic experience with, Chris. He very kindly and knowledgeably walked me through my options to pay off a lingering balance. Always ideal to have a convo with a debt collector to be with someone who is personable and understanding! Thanks again, Chris!
I had an excellent experience working with Jennifer C. She was warm, professional, and highly responsive—making the entire process smooth and stress-free. She answered all my questions with clarity and efficiency, and I truly appreciated her support throughout.
The payment process was equally seamless. The system was intuitive and easy to use, which made things even more convenient.
The payment process was equally seamless. The system was intuitive and easy to use, which made things even more convenient.
I Had the pleasure of getting my account resolve with a payment plan with Mr.Ljherin houghtu, most nicest representative i ever dealt with when it came to resolving any credit issues I ever had with any company. Mr. Houghtu didn't try to push any kind of offers on me, or bulldog me into paying like some of these companies. He listen and worked with you on what works for you... if your looking into getting your account resolve with this company and scared to call in, don't be ask for Mr. Houghtu.
I had a fantastic experience with Brandon. He was incredibly helpful and took the time to really understand my situation. I truly appreciate his support and professionalism. Thank you 🙏🏼
I worked with Tracy Morris, and she was wonderful. Discounted my current collection amount that was hindering my credit score, gave me her direct line and email and times to reach her for a easy process. Thank you Tracy! Request Tracy for your debt collection needs!
I had an excellent experience with Joanne Repke while setting up a payment plan. She was incredibly understanding of my situation and took the time to work with me to find an option I could realistically afford.
She explained everything clearly, answered all my questions with patience, and never made me feel rushed or pressured.
Thanks to Joanne , I left the call feeling supported and less stressed about my finances. Their kindness and professionalism made a difficult situation much easier to manage.
Thank you again for your outstanding support!
She explained everything clearly, answered all my questions with patience, and never made me feel rushed or pressured.
Thanks to Joanne , I left the call feeling supported and less stressed about my finances. Their kindness and professionalism made a difficult situation much easier to manage.
Thank you again for your outstanding support!
I called in today to stop my monthly payments and just pay off in full. Juan Soto at Central Portfolio Group was able to stop my monthly payments and take a 1 time payment to clear up my account. He explained in great detail the process of receiving email with letter of payment and following day another letter reflecting payoff completion as that's the most important letter. Iin case doesn't fall off credit report or something like that..
Great customer service and awesome experience!!
Thank again for all your help!!!
Great customer service and awesome experience!!
Thank again for all your help!!!
I had a great conversation with Juan Soto He was friendly, professional, and very helpful. She answered all my questions right away and made the whole process smooth and stress-free. I also really appreciated how easy the payment process was after our call.
I had a great experience with Joanne Repke. She was friendly, professional, and incredibly helpful. She answered all of my questions quickly and made the whole process smooth and stress-free. I also really appreciated how easy it was to make a payment. The system is user-friendly and straightforward, which made everything even more convenient. Overall, a very positive experience from start to finish!
Jeff Akins was amazing in helping me set up reasonable payments. He was professional yet compassionate on my situation. I look forward to working with him to resolve this debt.
First and foremost I want to thank Jim Lindsey for listening and being the backbone of Central Portfolio Control. I had an account in collection and I settled with them. I had been getting the runaround with several people that worked there about getting a settlement letter that I needed to give to my lender so I can purchase a house. I am a disabled veteran and have PTSD and I was about to give up but I don't want to be homeless so I called again and finally got to the most amazing employee that works there! Jim Lindsey!!! He was able to make everything happen without giving me the runaround or attitude. I received the letter not even an hour later. I want to thank you from the bottom of my heart for helping me get the paperwork that I needed! You are a great asset to this company 1000%
Chris was polite, professional and definitely helped me get my account set up towards getting this debt paid off. He listened to my needs and ensured with follow up that I was satisfied.
He deserves a raise!
Sincerely Angela Avery
He deserves a raise!
Sincerely Angela Avery
I am so very pleased to make some favorable remarks about two of your finest…Edwin A and Nick D.
These young men most definitely fit the ideal profile of a customer representative.
Both took their time to walk through all of the details of my account and what needed to be done. Their knowledge of the situation showed their impeccable training.
I was able to pay my balance with a feeling of joy and dignity with the assistance of these really nice guys. Thanks so much.. Jann Dunn
These young men most definitely fit the ideal profile of a customer representative.
Both took their time to walk through all of the details of my account and what needed to be done. Their knowledge of the situation showed their impeccable training.
I was able to pay my balance with a feeling of joy and dignity with the assistance of these really nice guys. Thanks so much.. Jann Dunn
I have been receiving occasional texts about a debt I was not aware of. Because of the scam-tastic world we live in, I looked up the company it claimed to be from instead of responding directly to the text, and spoke with a most pleasant gentleman named Austin Mortar with Central Portfolio Control. He was very friendly, respectful, and patient while verifying that it was, in fact, legit. He even expressed his sympathy with me when my pen exploded in the middle of our conversation, and was patient while I was scatter brained and cleaning up the mess.
Austin was able to answer all my questions within reasonable limitations, explained a variety of options for me moving forward, and helped me get my account settled in just a few minutes. Given the situation, I am also impressed with the frequency of messages I was receiving (no spamming or feeling harassed, just due diligence). He also explained how I can find out more information about the original bill.
It was very pleasant talking to you Austin, hope you have a lovely evening!
Austin was able to answer all my questions within reasonable limitations, explained a variety of options for me moving forward, and helped me get my account settled in just a few minutes. Given the situation, I am also impressed with the frequency of messages I was receiving (no spamming or feeling harassed, just due diligence). He also explained how I can find out more information about the original bill.
It was very pleasant talking to you Austin, hope you have a lovely evening!
I am so grateful for crew member Joan Repke! Hope I am spelling her last name right lol. She was so nice and sweet and patient. She listened to my situation and was very empathetic and wanted to help me settle and pay off my debt. She did just that she was able to work with me and now my debt is paid off with this company! Thank you again Joan for bringing back amazing customer service :-)
I had an amazing experience working with Chris from central portfolio control. He was able to get me aligned with a payment plan that fit my needs quickly and efficiently. I’m grateful that he was able to help me out. Definitely recommend
I want to express our sincere thanks to Jason Merrill at CPC. He was kind, courteous, and professional each time I spoke to him by phone. He was there to provide help to clear up our situation in a timely matter. He answered all our questions, provided clear directions, and did it with poise and dignity. Thank you so very, very much for the service you provided. Have an awesome blessed day!
I had the pleasure of speaking with Jeff Adkins, and he was both professional and kind throughout our conversation. Discussing debt can be stressful, but Jeff took the time to help me explore payment plan options with genuine understanding and patience. He made a difficult topic feel manageable and never made me feel embarrassed or rushed. I truly appreciate his dedication to excellent customer service and the respectful way he handled everything.
I had the pleasure of working with Shannon Bailey, she was so helpful, kind, and efficient! She gave me all of my options, explained a great deal to settle my account and got it set up in one easy call! Grateful to have worked with her!
I had the pleasure of working with Juan Soto at Central Portfolio Control, and I couldn't be more grateful for his professionalism and kindness. He took the time to patiently explain my options, answer all my questions, and guide me through the process with compassion and understanding.
Debt-related conversations can be stressful, but Juan made the experience much easier by treating me with respect and empathy. His willingness to work with me and provide clear, helpful information truly made a difference. I appreciate the patience and dedication to great customer service.
If you ever have to deal with debt collection, I highly recommend working with Juan at Central Portfolio Control. His professionalism, kindness, and support are truly commendable!
Debt-related conversations can be stressful, but Juan made the experience much easier by treating me with respect and empathy. His willingness to work with me and provide clear, helpful information truly made a difference. I appreciate the patience and dedication to great customer service.
If you ever have to deal with debt collection, I highly recommend working with Juan at Central Portfolio Control. His professionalism, kindness, and support are truly commendable!
Coit Clayton was very helpful and gave me the information I needed to take care of this bill.
GREAT PLACE SETTLED MY ACCOUNT FOR WAY LESS THAN WHAT I OWED GREAT CUSTOMER SERVICE TEAM HAPPY WITH THE SERVICE
Jim Hayward was great to work with in resolving my debt. Very professional and reliable
Who wants to pay a debt?? Today I spoke with Tara Olsen at CPC and it was truly a pleasure! She is great at her job and provides beyond awesome customer service! Thank you so much for assisting me with getting back on track!
Jeff Akins, was very helpful and more importantly empathetic regarding my situation. He was able to help me resolve everything and get me back on the right track. This is definitely not an easy job that he holds, but he did it with much professionalism and a great attitude. Thank you for your services.
I spoke with David Ailport today by phone and he was very pleasant and did an amazing job explaining my options to me. He was very informative and super helpful. He stayed on the line until I called my bank and not once did, he complain. Collection agencies can be very difficult to deal with because their reps can come off as rude and disrespectfully demanding. Thank you, David, for making my experience a great one. You made me want to resolve my debt even more just by your courtesy attitude. You deserve a RAISE! Happy holidays!
It was great working with Brandon to resolve my debt. From the start, he was incredibly considerate, always listening to my concerns and making sure I felt comfortable every step of the way. He took the time to explain all my options and never rushed me into any decisions. His empathy and understanding really made me feel like he wanted to see me win. It’s wintertime but he warmed my heart with kindness. God Bless you Brandon !
I had an excellent experience working with Jim Lindsey. He was incredibly patient, taking the time to thoroughly explain everything to me and making sure I had all the information I needed. I really appreciated his willingness to wait and provide clarification when needed, making the entire process smooth and stress-free. Jim's professionalism and dedication to ensuring I was comfortable and informed throughout really stood out. Highly recommend working with him!
Jeff Akins helped me out with the payments no problem and was really nice about it as well.
Jim Lindsey was my customer services representative
He was very knowledgeable of my financial situation and he was willing to work with me to get my debt down. He wasn’t like most debt collectors , he was more so a friend trying to help me, do and become better in being reasonable and understanding about my own finances.
He treated my situation with empathy and was willing to take any payment that ” I “ desired to pay down my debt !
I just wanna say I appreciate it. And I can’t wait till I get to the finish line !
He was very knowledgeable of my financial situation and he was willing to work with me to get my debt down. He wasn’t like most debt collectors , he was more so a friend trying to help me, do and become better in being reasonable and understanding about my own finances.
He treated my situation with empathy and was willing to take any payment that ” I “ desired to pay down my debt !
I just wanna say I appreciate it. And I can’t wait till I get to the finish line !
Jeff Atkins from Central Portfolio Control was courteous and professional in all his interactions with me. I was skeptical at 1st as I often receive spam calls. He was respectful and patiently took the time to explain where he was from and what he needed to accomplish after verifying my identity. Jeff was also willing to wait for me to figure out my budget and how I could afford making smaller payments for my debt. He was very helpful.
Jim Lindsey made a potentially stressful situation an absolute breeze. He was friendly and helpful. He took his time to explain the process and quickly assisted me in resolving what I needed taken care of. He is a great example for how business should be conducted. His customer service is top tier & I hope anyone calling in has the opportunity to work through their situation with him.
I had the pleasure of speaking to Katrina today. She was awesome and helped me resolve my debt issues today. She was not only professional but a pleasure to speak to. She was friendly, helpful and great personality. You don't always get that level of assistance when it comes to resolving a debt. She was a pleasure to work with and thankful she was the voice on the other end! Thank you, Katrina!
I've been dealing with this company for about the last 6 months or so, specifically with Ryan Hill. Handling debt isn't exactly the most fun thing to have to do, but he is who I've been in direct contact with about any questions, payment updates, etc. and has been excellent to work with. Always has the answers to my questions, respectful and anytime we have had to discuss the matter, he checks to see if there is ever any way to help lower my monthly payments or secure a lower settlement amount. Dealing with this is definitely annoying, but I can't say enough about Ryan. Thanks again!
Katrina was very nice and professional. She helped me save 10% in my debt this holiday season. She also made it very easy to pay and answered all of my questions! I enjoyed how transparent they were on the details of my debt to make sure that it really belonged to me.
George was great! It was a pleasure to deal with someone who can get things done - even if it’s with a collection agency. In a matter of minutes I was able to clear the 2018 debt that I had no prior knowledge of due to never having received any of the notices that had been sent to me. George reported this immediately to the credit agency so that my credit score will be restored to its previous level. Thanks, George!
George helped me when I could not reach a resolve with the hospital that was billing me for a bill that showed on my bank account as a debit. He contacted me by phone and e-mailed me with the information I needed. Rarely in these days can you find a "person" to talk to that is willing to go over and above to give you what you need to move forward. I would highly recommend him if every dealing with someone from Central Portfolio- you will not be disappointed! Cinner
John Markel has been such a pleasure to work with. Thank you for working with me so diligently. You've made this easy for me to get my debt paid off!
George was amazing!! He was so personable and made it extremely easy to settle my medical debt. I appreciate his help so much because settling this debt has me closer to my dream place. Appreciate you George!
Elizabeth at Central Portfolio Control really helped our family clear our debt with a hospital. The debt had started out so large(I'm talking over $100,000) that it felt truly impossible to tackle. We spent years of back and forth and negotiating, making payments and tears with the hospital itself. After she recieved our debt in collections(sadly) she helped us manage our debt and pay it off. She offered them a settlement amount and sure enough they finally countered with a reasonable total. The initial calls after our debt had been brought to their agency did throw me off because they ask for your personal information before telling you what it is regarding. I am very thankful, emotional, and relieved to have this behind us.
The medical/insurance world is hurting families and truly causing heartbreak and I hope that changes one day. This hospital would never allow us a payment plan unless we split $106,000 over 36 months making our payments $2995 a month. Not sure about anyone else, but that was never an option. We felt like we had no way out, until now.
I feel like I can finally breathe.
The medical/insurance world is hurting families and truly causing heartbreak and I hope that changes one day. This hospital would never allow us a payment plan unless we split $106,000 over 36 months making our payments $2995 a month. Not sure about anyone else, but that was never an option. We felt like we had no way out, until now.
I feel like I can finally breathe.
After receiving a letter from this company, I called and was extremely rude. Upon further investigation, I realized to my humiliation that I was in the wrong. Georgi Kortava was overwhelmingly patient, as well as gracious. He kept his composure and was very kind to me. He was the best debt collector there is! Thank you for being so wonderful, Georgi!
It’s basically my own fault I had medical bills go to collections. My compliant is truly against St Clare Hospital in Lakewood, WA (don’t go there, just don’t). Nonetheless, I finally decided to put this to rest and spoke with Georgi and he told me everything he would do to get this nightmare behind me. Even though this was a collection call, he was pleasant and professional, however, i hope I never have to talk to him again, lol! Thanks Georgi
Make a payment your way
Central Portfolio Control offers several secure payment options. You can pay online through our payment portal, make a payment by phone with a Customer Care Representative, or mail in a check or money order. Online payments are processed quickly and credited within 24 hours.
Common Consumer Questions
Learn more about Central Portfolio Control (CPC) — why we may have contacted you, how to make a payment, and what happens after your account is resolved.
Is Central Portfolio Control legit?
Yes. Central Portfolio Control is a licensed collection agency based in Minnetonka, Minnesota. We work nationwide on behalf of creditor clients. Contact us at 800-834-2147 or [email protected] for help with your account.
Why did Central Portfolio Control call me?
We may be trying to reach you about an outstanding account. Because of debt collection regulations, we cannot leave detailed voicemail messages. Call us during business hours so we can verify your identity and discuss options. You can also watch our YouTube video Why is CPC Calling Me?
How do I pay Central Portfolio Control?
You can resolve your account online through our secure payment portal, by phone with a representative, by mail, or through Western Union. Visit our Payments page for full instructions.
Will paying Central Portfolio Control remove my tradeline?
If your account is reported and you pay in full or resolve it for less than the balance owed, CPC will request deletion of our tradeline from the credit bureaus approximately 30 days after your final payment posts.
Is Central Portfolio Control legit?
Yes. Central Portfolio Control is a licensed collection agency based in Minnetonka, Minnesota. We work nationwide on behalf of creditor clients. Contact us at 800-834-2147 or [email protected] for help with your account.
Why did Central Portfolio Control call me?
We may be trying to reach you about an outstanding account. Because of debt collection regulations, we cannot leave detailed voicemail messages. Call us during business hours so we can verify your identity and discuss options. You can also watch our YouTube video Why is CPC Calling Me?
How do I pay Central Portfolio Control?
You can resolve your account online through our secure payment portal, by phone with a representative, by mail, or through Western Union. Visit our Payments page for full instructions.
Will paying Central Portfolio Control remove my tradeline?
If your account is reported and you pay in full or resolve it for less than the balance owed, CPC will request deletion of our tradeline from the credit bureaus approximately 30 days after your final payment posts.
Who Is Central Portfolio Control?
Want to know more about Central Portfolio Control? Watch our video to learn how we work with creditors nationwide to help consumers resolve accounts securely and respectfully. The video also explains our commitment to compliance, transparency, and protecting consumer rights.
Consumer resources
Central Portfolio Control is committed to financial literacy and consumer education. Explore free resources to learn about your rights, understand debt, and plan for long-term financial health.
Consumer resources
Central Portfolio Control is committed to financial literacy and consumer education. Explore free resources to learn about your rights, understand debt, and plan for long-term financial health.