Central Portfolio Control, Inc (CPC) leverages industry memberships to gain knowledge and insight into best practices, stay current with laws and regulations, and network with thought leaders in the markets we serve. Our participation in educational opportunities provided through these organizations bolsters the knowledge required for our certifications. CPC’s certification achievements provide consumers with confidence in our ability to resolve outstanding accounts while meeting strict industry standards and requirements.

CPC Certifications Deliver Value to Customers

At Central Portfolio Control, we want our customers to feel safe and more secure knowing they’re in certified hands with the proper controls in place. We are confident in our team’s ability to meet industry benchmarks and deliver consistent quality. In addition to maintaining compliance with collections laws like the Fair Debt Collections Practices Act (FDCPA), the Telephone Consumer Protection Act (TCPA), and all other relevant rules and regulations, we are proud to maintain the following certifications.

PCI Certification

The Payment Card Industry Data Security Standard (PCI DSS) defines a framework for protecting cardholder data that may interface with systems, networks, and storage. Our PCI certification was achieved through a comprehensive process and intensive audit performed by a Qualified Security Assessor (QSA). CPC’s PCI certification demonstrates our commitment to compliance standards, properly configured systems, a secure network, and cyber security.

HIPAA Compliance Certification

CPC protects consumer medical information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) which was established to secure patients’ Protected Health Information. We take this responsibility very seriously and tailor our security monitoring to meet the needs of our customers and protect consumers’ personal information.

AAHAM Certification

The American Association of Healthcare Administrative Management (AAHAM) certification requires a hands-on working knowledge of patient account management, national governmental regulations, and policies that govern revenue cycle registration, billing, and collection procedures. The AAHAM Professional Certification demonstrates our team’s proficiency in healthcare revenue cycle management.

HFMA Certification Programs

The Healthcare Financial Management Association (HFMA) provides the practical tools and solutions, education, industry analyses, and strategic guidance needed to address the many challenges that exist within the US healthcare system. Central Portfolio Control values the HFMA Certification programs that enable us to demonstrate our expertise and competency to positively impact the revenue cycle and enhance our client’s patient experience.

SAS 70

CPC successfully completed the Statement of Auditing Standards (SAS) 70 Audit. The SAS 70 certificate, developed by the American Institute of Certified Public Accountants (AICPA), permits auditors to review and evaluate the controls activities and processes and procedures to minimize the risk of error and fraud while offering clients security and confidence. Our work ethic, operational excellence, and best-in-class technology deliver the highest levels of customer satisfaction while effectively resolving accounts.

SOC2 Certification

We are currently in the process of our System and Organizational Control 2 (SOC2) Certification. The SOC 2 audit is a cybersecurity audit, used by a rapidly growing number of organizations to demonstrate the implementation of cybersecurity and privacy best practices. We are committed to earning certifications, like these, that are extremely credible and assure our clients that we are adhering to credible processes to protect their data and information.

CPC Memberships Engage With Industry Expertise

In addition to these certifications, we regularly engage with industry groups and are active members of several well-respected organizations. “For more than 20 years, CPC has maintained a reputation based on our commitment to business ethics and compliance. We have always remained dedicated to engaging in organizations and certification opportunities that keep us at the forefront of the receivables industry and compliant with healthcare and financial laws that impact the clients we serve,” says Central Portfolio Control President, Alicia Lesher. CPC has active memberships with the following organizations.

American Collectors Association (ACA International)

Founded in 1939, ACA International (ACA) brings together third-party collection agencies, law firms, asset buying companies, creditors, and vendor affiliates, representing more than 230,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services, and publications, and articulates the value of the credit and collection industry to businesses, policymakers, and consumers.

DebtTrader Association

DebtTrader was founded upon the core belief that all participants in the financial services ecosystem should be treated fairly and with respect. It provides solutions to clients across North America, helping them elevate standards and safeguards for over 10 million of their accounts. Its professional services and state-of-the-art cloud-based platform help connect hundreds of like-minded organizations who share a commitment to the highest standards of professionalism in the receivables management industry. Through a technology-based approach, DebtTrader strengthens compliance and competitive partnerships between sellers, buyers, and their collection agencies.

Receivables Management Association International (RMAI)

CPC is proud to be not only a member of Receivables Management Association International (RMAI) but also a Certified Receivables Business by the association. RMAI is a nonprofit trade association representing more than 550 companies that purchase or support the purchase of performing and nonperforming receivables on the secondary market. The RMAI Receivables Management Certification Program and Code of Ethics set the global standard within the receivables industry due to the rigorous uniform standards of best practice that focus on protecting consumers. Central Portfolio Control regularly participates in RMAI events, conferences, and educational opportunities to stay at the forefront of industry standards.

Better Business Bureau (BBB)

CPC is proud to be an accredited member of the Better Business Bureau (BBB). Instilling consumer confidence and advancing a trustworthy marketplace for businesses, the BBB Accreditation Standards are grounded on principles of trustworthiness, honesty, and responsiveness. Central Portfolio Control’s Better Business Bureau accreditation and strong business rating give our clients, consumers, and job seekers confidence that we conduct business ethically and honestly.

CPC establishes and maintains market trust by delivering on our commitment to safeguarding the privacy of consumers when resolving outstanding accounts. We are grateful for the opportunity to join and become involved with organizations that move our industry forward and certifications that give consumers the confidence they need to trust in our collection and recovery professionals.

About Central Portfolio Control

Headquartered in Minnetonka, MN, Central Portfolio Control is a full service and nationally licensed collection agency focused on the recovery of distressed accounts receivable. Since being founded in 1998, the Central Portfolio Control team has continued to grow the company providing top quality services to our clients and jobs to our local community.