Central Portfolio Control, Inc (CPC) is proud to meet Better Business Bureau’s (BBB) Accreditation Standards, grounded on principles of trustworthiness, honesty, and responsiveness. Our collection agency’s strong values align with the BBB’s mission and demonstrate our unwavering commitment to integrity, ethical business practices, and customer service. We are also excited to announce that we continue to maintain our excellent rating with the BBB.
Central Portfolio Control establishes and maintains trust by delivering on our commitment to safeguarding the privacy of consumers. Transparency and compliance are at the heart of our consumer interactions, and we understand that our fair treatment of all customers speaks volumes about our organization. As an Accredited Business with an excellent rating, CPC demonstrates these values to those unfamiliar with our company and our staff of receivables professionals.
Our team strives to resolve disputes raised with the BBB expediently, professionally, and in good faith while safeguarding consumer privacy and complying with industry standards of data protection. We provide exceptional service at every opportunity, providing consumers with resources through our website and tips through a consumer video series on our YouTube Channel. The CPC team genuinely wants to help consumers and prevent problems before they occur.
This high level of customer service our team provides is a reflection of our overall company culture at CPC. Our collections representatives enjoy working in an environment that promotes treating others with compassion and care to resolve their concerns. Knowing that Central Portfolio Control meets the BBB’s strict standards of accreditation, our clients, consumers, and job seekers have confidence that we conduct business in an ethical and honest manner.
President, Alicia Lesher says, “The BBB is an organization that has set the standard in the marketplace and created a community dedicated to building trust between consumers and businesses—and we are proud to be part of it. This is a true testament to our team for following through on our commitments, delivering on our promises, and righting any wrongs.”
Consumers can feel safe in the knowledge that CPC has met the exclusive BBB Standards for Trust and that we pledge to support their standards of fair advertising and ethical business practices. Our accreditation and strong business rating are a great representation of how CPC operates within the Accounts Receivable Management industry, our community, and our organization.
Update Feb 2022 – Did you know that BBB accreditation is just one of many ways CPC works to demonstrate and maintain its steadfast commitment to consumers and ethical operations? For more information, be sure to visit our post about how we maintain quality and compliance through industry memberships and certifications. In addition to being a Certified Receivables Business with RMAI, we maintain voluntary certifications pertaining to data security, best practices for healthcare receivables management, and more.
For more information about our services, please visit cpcrecovery.com.
About Better Business Bureau
Founded in 1912, the Better Business Bureau is a private, nonprofit organization that strives to promote an ethical marketplace where buyers and sellers trust each other. By instilling consumer confidence and advancing a trustworthy marketplace for businesses in the United States, the BBB builds trust between consumers and businesses by solving problems in the marketplace. It offers free business reviews, complaint resolution services, and many other programs and services.
About Central Portfolio Control Inc
Headquartered in Minnetonka, MN, Central Portfolio Control, or CPC, is a full-service and nationally licensed collection agency focused on the recovery of distressed accounts receivable. The company manages accounts on behalf of creditor clients while maintaining the highest ethical and legal standards regarding collection activity. Since being founded in 1998, the CPC team has continued to grow the company by providing top-quality services to clients and creating jobs within the local community.