Central Portfolio Control (CPC) provides nationwide debt recovery, administrative resolution, and Business Process Outsourcing (BPO) services to leading public and private-sector organizations. CPC has met the challenge of government contracts through extensive training, data-driven decision-making, and an emphasis on compliance.
Proven Experience
Central Portfolio Control, headquartered in Minnetonka, MN and founded in 1998, has 13 years of experience as a Small Business subcontractor on one of the Federal Government’s largest and most complex financial service contracts, the U.S. Department of Education’s defaulted student loan collection contract servicing more than $200 billion in delinquent loans.
With over 157 years of collective Senior Management experience, CPC leverages our receivables experience and our history with government contracts to service federal agencies and prime contractors.
Our executive management team has identified six key elements of success for the CPC team: sound business approach principles and management with extensive experience in the industry, management’s understanding of potentially problematic areas, superior technical and client support, emphasis on maintaining efficient client relationships, experienced agents that are results-oriented and consumer-friendly, and utilizing our advanced technology.
Compliance-Focused Processes
As a nationally licensed and bonded debt buyer, collection agency, and BPO, Central Portfolio Control commits thousands of man-hours each year into fully understanding and maximizing compliance. Our dedicated compliance team integrates our systems with all changing regulations in strict accordance with the laws that govern our industry, including the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting ACT (FCRA), the Telephone Consumer Protection Act (TCPA), the Red Flags Rule for Identity Theft, the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC).
Central Portfolio Control maintains our memberships with ACA International and The Receivables Management Association International (RMAI) to ensure that all of our services, especially our government contracts, are continuously refined. CPC further relies on our memberships with the Healthcare Financial Management Association (HFMA) and DebtTrader to guarantee we are reaching all of our client’s potential industry compliance requirements.
Data-Driven Decisions
With three data centers that are fully integrated with complete redundancy, it is integral that we maintain the security and integrity of the data entrusted to us from government contracts. CPC has successfully completed many audits and certifications that validate our commitment to protecting that sensitive information.
Federal Information Security Modernization Act (FISMA), PCI Security Standards Council, HIPAA, and SAS70 compliance, coupled with the American Association of Healthcare Administrative Management (AAHAM), HFMA, and SOC 2 certification, support the needs of not only government-related projects but also the nation’s leading healthcare and financial service providers. With certifications and compliance standards in place, our data security team tests our firewalls, data transmission encryption software, and our standing operating procedures regularly.
Unparalleled Systems
State-of-the-art technology secures our data, optimizes our internal and external processes, and reinforces our commitment to quality. As a full-service provider of receivables solutions throughout the life cycle of the account, CPC is dedicated to also providing unparalleled systems to our government contracts.
We employ advanced technology to produce maximum returns. CPC is invested in and maintains a complex sequel-based collection system, multi-predictive dialers, enhanced telephony, call monitoring and recording, IVR, consumer web-based self-service portal, and compliance management system. Advanced technology also benefits the client’s ability to monitor and network with their contracted agency.
CPC is utilizing our advanced collection platforms to support well-trained collections personnel. Robust training programs support our workforce’s ability to achieve the federal government’s focus on superior Customer Experience (CX).
Central Portfolio Control’s extensive experience, combined with our compliant, data-driven systems, gives us the authority to operate on large, complex projects with stringent Service Level Agreements (SLA) like government contracts. Our long-term relationships are based on consistent performance, minimal risk, planned growth, integrity, and “doing the right thing all the time,” which allows us to formulate a strategy that exceeds expectations, not just meet them.
About Central Portfolio Control, Inc.
Headquartered in Minnetonka, MN, Central Portfolio Control, Inc. is a full-service and nationally licensed collection agency focused on the recovery of distressed accounts receivable. Since being founded in 1998, the CPC team has continued to grow the company providing top quality services to our clients and jobs to our local community.
